Look for operational understanding
Ask how the agency handles fixtures, registrations, sponsor promises, club history and committee turnover. Relevant questions and examples matter more than generic claims about working with communities.
Compare the delivery and support model
Clarify discovery, content, design, approvals, training, maintenance and response expectations. Identify whether ongoing work stays with the project team, moves to a help desk or returns entirely to volunteers.
Confirm governance and exit conditions
Document contracts, domains, data, third-party accounts and export options. The club should understand its responsibilities and how it can transition without losing essential digital assets.
Questions
Frequently asked questions
What experience should an agency demonstrate?
Look for relevant workflows, honest examples, maintainable solutions and a clear understanding of volunteer constraints.
Should content services be included?
If the club lacks writing capacity, specify research, migration, approval and ongoing content work in scope.
What should the contract clarify?
Clarify scope, fees, ownership, third parties, support, termination, exports and privacy responsibilities.